1. GENERAL PROVISIONS

The Cantina Produttori San Michele Appiano Società Agricola Cooperativa, with registered office at Via Circonvallazione 17-19, 39057 Appiano sulla Strada del Vino, Italy, tax number IT00126670215, registered in the Commercial Register of the Bolzano Chamber of Commerce under No. BZ9218, operates the website www.stmichael.it, through which it conducts the online sale of its wine assortment.

These General Terms and Conditions apply exclusively between Cantina Produttori San Michele Appiano Società Agricola Cooperativa and any person or customer who makes online purchases via the aforementioned website.

The General Terms and Conditions govern the online sale between the seller and the customer, in particular the conclusion of the contract and the delivery of the products offered on the website.

The General Terms and Conditions may be subject to amendments. They shall become effective upon the date of their publication on the aforementioned website.

2. CONCLUSION OF THE CONTRACT

2.1 Subject Matter of the Contract

The subject matter of the purchase contract concluded between the seller and the customer is the product offered in the online catalog on the seller's website and selected by the customer.

The essential product characteristics are described as accurately as possible on the seller's website. Nevertheless, errors, inaccuracies, or minor discrepancies may exist between the product depicted on the website and the actual product. Furthermore, the photographs showing the products on the website do not constitute a contractual element, as they are of a purely representative nature.

The stated product is sold by Cantina Produttori San Michele Appiano Società Agricola Cooperativa and purchased by the customer, whereby the contract is concluded exclusively via the internet by accessing the aforementioned website and completing the ordering procedure specified therein.

Prior to confirming the order, the customer undertakes to review and accept these General Terms and Conditions.

2.2 Pre-contractual Information

Prior to the conclusion of the contract, the customer shall review the features and characteristics of the product offered at the time of their selection.

Where applicable, under Legislative Decree No. 206/2005, the customer will be informed of the following prior to confirming the order with an obligation to pay:

The total price, including taxes, shipping, and delivery fees, as well as any other costs;

The payment methods;

The delivery period;

The conditions, deadlines, and procedures regarding a potential right of withdrawal;

The circumstance that they must bear the costs for returning the product in the event of a withdrawal;

The statutory warranty coverage for the purchased product.

2.3 Conclusion of the Contract

The product selected by the customer from the seller's online catalog is placed in the shopping cart on the website. After accepting the shopping cart, the customer undertakes to fill out the corresponding order form completely and correctly. The contract is concluded as soon as the customer accepts the purchase with an obligation to pay and receives a corresponding confirmation from the seller via email to the email address provided by the customer. The confirmation contains the order number, the price of the purchased product, the shipping and delivery fees, the delivery address, and the link to print and save a copy of these General Terms and Conditions.

The customer undertakes to verify the accuracy of the personal data provided in the aforementioned email and to notify the seller of any amendments and/or additions without delay.

2.4 Minors

The product offerings on the website and the sale thereof are directed exclusively at customers of legal age.

3. PRICES

All product, shipping, and delivery prices stated on the website and in the order confirmation are, where applicable, inclusive of Value Added Tax (VAT) at the statutory rate. Prices are expressed in Euros.

The product, shipping, and delivery prices are calculated and displayed during the online ordering process prior to payment.

The customer accepts that the seller may change prices at any time. In any case, the prices applicable shall be those stated on the website and in the confirmation notice at the time the order is electronically transmitted.

All products are shipped directly from Italy, whereby shipping and delivery costs, in addition to the product price, shall be borne by the buyer. Unless otherwise stated, in the case of shipping to non-EU countries or to countries whose applicable regulations stipulate import duties, the product and delivery prices stated on the website and in the order are exclusive of any customs duties and corresponding taxes.

These costs shall be borne solely by the customer and shall be paid directly by them upon delivery, in accordance with the specifications in the order confirmation.

4. PAYMENT METHODS

Payment of the product, shipping, and delivery prices shall be made in advance and by means of one of the methods listed in the order template on the website.

4.1 PayPal, Credit Cards, and Prepaid Credit Cards

For online orders via our website, payments by credit card or prepaid credit card are accepted without any further costs being charged to the seller.

5. SHIPPING AND DELIVERY OF THE PRODUCT

Subject to any alternative written agreement, the shipping or delivery of the product ordered by the buyer shall be made exclusively to the countries listed on the website.

Furthermore, shipping or delivery shall be carried out by a shipping or courier service selected by the seller to the address specified by the buyer in their order. The delivery period is specified on the website and in the order confirmation. If delivery cannot be made within the deadline, the buyer will be notified in a timely manner via email. Should the buyer be absent at the time of delivery, they will receive a notice containing instructions on how to contact the shipping/courier service to arrange delivery terms. In any event, the seller shall not be liable for delayed or failed delivery of the goods in the case of inaccurate or incorrectly specified address data provided by the buyer.

Each delivery contains the ordered product, the corresponding transport document or accompanying invoice, any documentation required by the state for the delivery, and any informational or marketing materials.

6. LIABILITY

In the event of force majeure, the seller shall not be liable for delayed or failed delivery.

The buyer cannot hold the seller liable for operational disruptions or interruptions in connection with the use of the internet that are beyond its control, except in cases of intent or gross negligence on the part of the seller.

The seller shall not be liable to the customer or third parties for damages, losses, or costs resulting from the non-performance of the contract due to the aforementioned reasons.

The seller shall also not be liable for any fraudulent and unlawful use of payment methods by third parties when paying for the ordered products, provided that the seller can prove that it took all necessary precautions with the required diligence and according to the current state of knowledge and experience.

In the event of conformity defects, the provisions on the statutory warranty obligation pursuant to Legislative Decree No. 206/2005 shall apply.

7. RIGHT OF WITHDRAWAL

Under the provisions of Legislative Decree No. 206/2005, the customer has the right to withdraw from the concluded contract within a period of 14 working days, without providing any justification and without penalty. The period begins on the day the customer receives the products purchased on the website. The withdrawal must be explicitly declared to the seller in writing.

The right of withdrawal is subject to the following conditions in any case:

The products must be returned in their entirety;

The returned products must not be used or damaged;

The products must be returned in their original packaging;

The products must be sent back to the seller in a single delivery;

The products to be returned must be handed over to the courier service within 14 days of receiving the product.

Should the withdrawal procedures not be complied with, the seller reserves the right not to accept the returned products.

If the right of withdrawal is exercised in accordance with the aforementioned conditions, the seller is obliged to refund the amounts paid by the customer within 14 days of receiving the returned products via bank transfer to the bank account specified by the buyer. This excludes the total shipping and delivery costs for the return, which shall be borne by the customer. The return of the products shall be carried out by the buyer via the shipping or courier service specified in the order.

8. COMMUNICATION WITH THE CUSTOMER

For questions—in particular prior to the conclusion of the contract—complaints, or suggestions, the customer may contact:

Cantina Produttori San Michele Appiano Società Agricola Cooperativa., Via Circonvallazione 17-19, 39057 Appiano sulla Strada del Vino, Italy, office@stmichael.it.

The customer acknowledges and accepts that all communications from the seller in connection with the purchase of the products shall be sent to the email address specified by the customer during registration.

9. DATA PROTECTION

The customer is informed that information regarding the processing of their personal data can be accessed via the "Privacy Policy" link on this website.

10. APPLICABLE LAW. JURISDICTION.

The contractual relationship shall be governed by Italian law. Subject to mandatory consumer protection regulations, the substantive and territorial jurisdiction shall lie with the judicial authority at the registered office of the seller.